TERMS & CONDITION
Legal Notice
Legal Name : Loeffel Pâtissier/ Consultant
Type : Individual Business
Commercial register number : CHE-490.283.995
Name : Christophe Loeffel
Address : Route de blonay 7 , 1817 Brent , CH
Email : info@christopheloeffel.com
Phone : 0041 77 520 57 93
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Hosted by : Wix.com Inc. Adresse : 500 Terry A François Blvd San Francisco, CA 94158.
Website : www.christopheloeffel.com
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Website Usage
1.1 By accessing our site and making purchases, you confirm that you are at least 18 years old or have the permission of a parent or guardian to use this site.
1.2 You agree to provide accurate, complete, and up-to-date information when creating your account and when placing orders.
1.3 You are responsible for maintaining the confidentiality of your account and password, and you agree to inform us immediately of any unauthorized use of your account.
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2. Products and Orders
2.1 We offer for sale digital products, such as e-books, as well as physical products, such as pastry equipment. Product descriptions and images are provided for informational purposes only, and we do not guarantee their accuracy.
2.2 By placing an order on our site, you agree to purchase the selected products at the prices indicated, plus applicable shipping fees. All sales are final.
2.3 We reserve the right to refuse or cancel any order for any reason, including suspicion of fraud or pricing errors.
3. Delivery
3.1 For digital products, you will receive a download link or access to your account to download the product after payment.
3.2 For physical products, we will ship your order to the address provided during checkout. Delivery times and fees vary depending on your location.
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4. Refund Policy
4.1 Refunds are available only for digital products within 30 days of purchase, subject to certain conditions. Please refer to our full refund policy for more details.
4.2 Refunds are not available for physical products, except in case of defect or non-compliance with the order.
5.Intellectual Property
5.1 All intellectual property rights to the products sold on this site belong to their respective owners. You agree not to reproduce, distribute, or modify these products without permission.
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6. Limitation of Liability
6.1 To the extent permitted by law, we disclaim all liability for direct, indirect, incidental, special, or consequential damages resulting from the use of this site or the purchase of products through this site.
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7. Changes to Terms and Conditions
7.1 We reserve the right to modify these terms and conditions at any time. Changes will be effective upon publication on the site. It is your responsibility to regularly review these terms to be informed of any changes.
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8. VAT and Applicable Duties
8.1 Prices displayed on our site may include or exclude VAT, depending on Swiss legislation.
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9. Data Protection Policy
9.1 We respect the privacy of your personal data. Please refer to our data protection policy for more information on the collection, use, and storage of your data.
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10. Jurisdiction and Applicable Law Clause
10.1 Any dispute arising from these terms and conditions shall be governed by Swiss law and subject to the exclusive jurisdiction of Swiss courts.
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11. Language
11.1 In case of discrepancy between different language versions of the terms and conditions, the French version shall prevail.
By using this site, you agree to be bound by these terms and conditions. If you have any questions or concerns, please contact us at info@christopheloeffel.com.
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Privacy Policy
This Privacy Policy describes how Loeffel Pâtissier/Consultant ("we," "our," "us") collects, uses, and protects your personal information when you use our website www.christopheloeffel.com (the "Site") and associated services. Please read this policy carefully to understand how we handle your personal data.
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Collection of Personal Information
We collect personal information when you voluntarily provide it to us by using our website, placing orders, or signing up for our newsletter. The personal information collected may include, but is not limited to, your name, email address, postal address, phone number, payment information, etc.
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Use of Personal Information
We use the personal information collected for the following purposes:
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To process your orders and provide the requested products or services.
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To send you information about our products, services, promotions, and events, if you have consented to receive such communications.
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To enhance and personalize your experience on our website.
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To respond to your inquiries and provide customer support.
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To comply with legal and regulatory requirements.
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Sharing of Personal Information
We only share your personal information with third parties in the following cases:
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With third-party service providers who assist us in operating our website, processing orders, conducting payments, providing delivery services, etc. These third parties are required to maintain the confidentiality of your information.
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If necessary to comply with a legal obligation, court order, or to protect our rights, property, or safety, or those of others.
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With your express consent.
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Protection of Personal Information
We take reasonable measures to protect your personal information from loss, theft, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
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Retention of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
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Your Data Protection Rights
You have certain rights regarding your personal information, including the right to access, correct, delete, limit, or object to its use. You can exercise these rights by contacting us at the email address provided below.
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Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will take effect upon publication on our website. It is your responsibility to regularly review this policy to stay informed of any changes.
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Contact
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at the following address:
Loeffel Pâtissier/Consultant Route de Blonay 7, 1817 Brent CH Email: info@christopheloeffel.com
Collection of personally identifiable information
christopheloeffel.com is the sole owner of the information collected on christopheloeffel.com. We collects personally identifiable information from our users at several different points on our Web site.
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If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date).
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We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
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After registering an account with us, you will receive an email containing a welcome message and your login details. After successfully completing a purchase, you will receive an email invoice of your order.
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If you purchase a gift certificate from us, we will ask you for the name and email address of the recipient in order to fulfill the purchase request. The information is not used for any other purpose.
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christopheloeffel.com will collect information generated by its webservers for the purpose of assessing the technical performance of its systems and to enhance service levels.
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From time to time, we may also request and you may choose to provide us with personally identifiable information through the use of the Website or through email addresses available from our Website.
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If you do not provide us with the personally identifiable information that we request, we may not be able to properly assess your request for service and the level of service we can provide you may be reduced to the extent that you do not provide us with relevant information.
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We will not collect sensitive information about you from anyone else without your consent.
Payment Methods
- Visa / Mastercard
- PayPal
If you choose to purchase a product or service from christopheloeffel.com online, we only stores enough information concerning your transaction as to permit it to verify your instructions and reconcile payment information from its merchant clearance system.
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We process online payments through Stripe (for credit and debit card purchases) and PayPal, who can be contacted here:
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christopheloeffel.com does not store your credit card number, CVV code or card expiry date.
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Masterclass Conditions
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Article 1: Scope
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These general conditions of sale apply to all transactions concluded through the websites of Christophe Loeffel's network.
A “customer” is any natural or legal person making an order with Christophe Loeffel validated via our secure payment platform.
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Article 2: Order
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Any order placed on a site belonging to Christophe Loeffel implies full acceptance of these general conditions of sale.
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Article 3: Price
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The prices are indicated in EUR.
You do not have to bear the costs of processing the order, nor the commissions paid to payment organizations. We are the ones who pay them.
The price of the articles can be modified at any time, but the price applied to an order is always that announced at the time of the order.
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Article 4: Payment
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Payment is required at time of order, including for pre-order products.
You have the choice to pay by credit card or PayPal. Secure online payment by credit card is made through the company Stripe.
The information transmitted is encrypted by software and cannot be read during transport on the network. Any guarantee as to the security of this system is entirely the responsibility of Stripe and PayPal, which have a proven track record of supporting millions of secure payments every day.
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Article 5: Access and delivery
Access to digital products will be through the secure Kooneo platform. You can access it at any time and view your training in your private student area.
Immediately after placing your order, you will receive an email with your login details. We ask that you keep them private so that you can more easily access your current and future orders. This training will expire 120 days after registration.
If you have difficulty accessing your order, contact customer support at info@christopheloeffel.com
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Article 6: Copyright
All the elements of the site and the products are and remain the intellectual and exclusive property of Christophe Loeffel.
No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or audio or to communicate their personal login details to the member area. to a third party.
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Article 7: Guarantee and reimbursement conditions
We offer a guarantee applicable to all training courses ordered from 1/3/2021.
This guarantee allows you to test training for 7 days, then request a full refund if it is not right for you.
To assert the warranty, you must:
Have purchased the training through our online store
Have claimed within 7 days.
Contact support at info@christopheloeffel.com and request a refund specifying your first name, last name, and the name of the training concerned.
Article 8: Protection of personal data
In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data. By adhering to these general conditions of sale, you acknowledge having read our personal data protection policy.
By entering your email address on one of the sites in our network, you will receive emails containing information and / or promotional offers concerning products published by Christophe Loeffel.
We don't want to send emails to people who don't want to receive them.
So you can unsubscribe at any time. All you need to do is click on the link at the end of our emails. This link is preceded by the words “Unsubscribe” or “Unsubscribe”.