Question 1

I did not receive the Ebook, what should I do?"

Accepted Answer

If you have not received the order confirmation email after ten minutes with the download link for your products, check your Spam mailbox or contact me
 
via: info@christopheloeffel.com
 
Do not forget to give your first and last name as well as your e-mail as well as the products in question.

Question 2

Where are you located?

Accepted Answer

I am currently located in the Montreux region of Switzerland.

Question 3

How to download the products?

Accepted Answer

Once the purchase is made, you will receive an email with your order number and your purchased item. You will see a button to be able to download the product. Once downloaded, it is essential to save it on your computer in order to be able to transfer it to your various devices such as tablet and phone.
 
Here are the steps to be performed on a cell phone.

Question 4

I do not understand some points of the recipes, what should I do?"

Accepted Answer

With each recipe, you have technical and professional support for any questions about products purchased on the website. Do not hesitate to ask the questions as detailed as possible to be able to provide a clear answer and adapt to your needs. Tech support has no time limit so you can contact me at any time. I will make sure to respond as quickly as possible. 
 
Please contact me only via: info@christopheloeffel.com

Question 5

I can't find my Ebook again, what's going on?"

Accepted Answer

If you have had computer problems, backup or theft, it is essential to contact me so that I can resend the product download links to you.
 
Via: info@christopheloeffel.com
 
Do not forget to give your first and last name as well as your e-mail address as well as the products in question, and an order number.

Question 6

I still have not received my order. What is taking so long?

Accepted Answer

We apologize for the delay. Sometimes the order confirmation email with the download links may take longer than expected.
 
Please contact me by email at the following address: info@christopheloeffel.com

Question 7

Do you have a refund policy?

Accepted Answer

We do our best to resolve any issues you may have with your items purchased online.
If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 7 days of the date of the order and the product (s) concerned are not on sale. 
 
For more information, please read more about our refund policy:

Right here => https://www.christopheloeffel.com/returnandexchange

Question 8

Do you do private online lessons?

Accepted Answer

Yes, you just need to send your specific request with the topic you want to cover during the online session.
The online sessions are completely customizable and created according to your personal needs and desires.
For pricing, it works at the hourly rate.

FAQ

Foire aux questions