GIFT VOUCHERS / PASTRY COURSES

1. Purpose

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These General Terms and Conditions (GTC) govern the purchase and use of gift vouchers for private pastry courses offered by Christophe Loeffel, a professional pastry chef based in Montreux, Vaud, Switzerland.

2. Purchase of the Gift Voucher

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• Availability: Gift vouchers are available for purchase on the official website www.christopheloeffel.com.

• Amount: Vouchers are offered in fixed amounts or for specific courses.

• Payment Method: Payments are made online via the secure payment methods provided on the website.

3. Use of the Gift Voucher

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• Validity: The gift voucher is valid for 12 months from the date of purchase, unless stated otherwise.

• Reservation: A course must be booked at least 7 days in advance via the contact form on the website or by email at info@christopheloeffel.com.

• Location: Courses take place in Montreux or at a mutually agreed location.

4. Cancellation and Modification

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• Cancellation by the Client: Any cancellation must be communicated at least 48 hours before the scheduled date. In case of no-show without prior notice, the gift voucher will be considered as used.

• Cancellation by the Organizer: In case of cancellation by Christophe Loeffel, a new course will be offered or a refund will be made.

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5. Refund

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5.1 Applicable Legislation

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In accordance with Article 25 of the Swiss Federal Consumer Protection Act (LPC), gift vouchers are generally non-refundable. However, a refund may be requested in the following cases:

• Right of Withdrawal: Under consumer protection law, a consumer has the right to withdraw within 14 days from the receipt of the gift voucher, provided that the voucher has not been used to book or attend a course. After this period, no refund will be granted.

5.2 Refund Cases

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A refund may only be requested in the following exceptional cases:

• Cancellation by the Service Provider: If the private pastry course is cancelled by Christophe Loeffel for reasons beyond the client's control (e.g., illness, unforeseen circumstances, force majeure), the client may choose between a full refund or a rescheduled course.

• Inability to Provide Service: If, for exceptional reasons (e.g., health, force majeure), Christophe Loeffel is unable to provide the scheduled service within a reasonable period, the client may request a refund or a credit equivalent to the value of the gift voucher.

• Reservation Error: In case of an administrative error when purchasing the gift voucher (e.g., wrong amount, wrong course, etc.), a refund may be requested within 7 days of notification of the error, provided the voucher has not been used to book or attend a course.

5.3 Refund Procedure

• Conditions: To qualify for a refund, the gift voucher must not have been used to book a course. If a booking has been made, no refund will be granted. In such cases, the client may, however, reschedule the course subject to availability.

• Deadline for Requesting a Refund: The refund request must be made within 14 days from the purchase of the gift voucher, provided no reservation has been made. The request must be sent in writing (email or registered mail) to info@christopheloeffel.com.

• Refund Method: If a refund is approved, it will be processed using the initial payment method (credit card, bank transfer, etc.) within 30 days after the request is accepted.

5.4 Non-Refundable Cases

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Refund requests will not be accepted in the following situations:

• No-Show or Late Cancellation: If the client fails to attend the reserved course without cancelling at least 48 hours in advance, the gift voucher will be considered as used, and no refund will be issued.

• Minor Changes to the Program: If minor changes are made to the program (e.g., date or location changes) by Christophe Loeffel, this will not be grounds for a refund. The client will be informed in advance and may either accept these changes or, if applicable, request to reschedule the course without additional charges, subject to availability.

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6. Liability

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Christophe Loeffel disclaims any liability for accidents or damage occurring during the course, except in the case of proven negligence on his part.

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7. Data Protection

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The personal information collected during the purchase of the gift voucher will be processed in accordance with Swiss data protection laws and will only be used for the purposes related to the course provision.

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8. Governing Law and Jurisdiction

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These GTC are governed by Swiss law. In the event of a dispute, the courts of the canton of Vaud will have exclusive jurisdiction.