Payment Information
Payment Information
This page sets out the payment terms for purchases made on www.christopheloeffel.com, a shop operated by Loeffel Pâtissier / Consultant, a sole proprietorship represented by Christophe Loeffel.
1. Accepted payment methods
The available payment methods are indicated when you complete your order. You can choose from the options displayed at this stage.
Transactions are processed by the service providers corresponding to the selected payment method. Their terms and conditions may apply to the use of their services.
2. Prices and order amount
The applicable price is the one displayed at the time of your order, in the currency displayed on the shop.
The summary allows you to check the selected products or services, any discounts, applicable taxes, and shipping costs charged by the shop. The total amount payable is indicated before confirming payment.
You can check and correct your information before confirming your purchase.
3. Payment terms
For online purchases, payment is required at the time of ordering, including pre-orders, unless different terms are expressly indicated before purchase.
For services subject to a quote, the payment terms are specified in the offer sent before acceptance.
Access to digital products is provided after payment confirmation, according to the terms indicated on the relevant product page. The shipping times for physical products are separate from payment processing.
4. Security and banking data
Our shop uses the Shopify platform. Connections to the shop are protected by an encryption protocol designed to secure the transmitted information.
The data required for payment is processed by the service provider corresponding to the chosen payment method. Additional authentication may be requested by your bank or your payment provider.
We do not ourselves retain the full number of your bank card or its security code.
We retain the information necessary to manage your order, for billing, transaction tracking, and the processing of any refunds. For more information, please see our privacy policy.
5. Confirmation and payment difficulties
An order confirmation is sent to the email address provided at the time of purchase. We invite you to check that this address is correct and to keep your order number.
In the event of a payment refusal or interruption, check the information entered and contact your bank or payment provider if necessary.
If you notice a charge without having received a confirmation, contact us with your name, the date of purchase, and, if you have one, your order number. Do not send your full banking details by email.
6. Refunds
The refund terms depend on the product or service purchased. They are specified in our refund policy and in the special terms and conditions applicable to e-books, training courses, physical products, or gift vouchers.
When a refund is due, it is issued to the payment method used for the purchase, subject to the capabilities of the service provider and applicable legal provisions.
The time it takes for the refund to appear in your account also depends on your bank or payment provider.
This information does not limit the mandatory rights of which you benefit.
7. Contact us
For any questions regarding a payment, order, or refund:
Loeffel Pâtissier / Consultant
Christophe Loeffel
Route de Blonay 7
1817 Brent, Switzerland
Email: info@christopheloeffel.com
Telephone: +41 77 520 57 93
IDE number: CHE-490.283.995